The Tele-MANAS toll-free number, launched as part of the national tele-mental health programme in India, receives 3,500 calls per day on average, the Ministry of Health and Family Welfare said on Wednesday.
Launched in October 2022, the 51 Tele-MANAS cells across all
States and Union territories have since then received over 10 lakh calls, the
health ministry said.
The toll-free helpline numbers 14416 or 1-800-891-4416, aimed at
enhancing mental health service delivery nationwide, offers multi-language
support and has been pivotal in facilitating communication between callers and
mental health professionals.
As per the ministry, from around 12,000 in December 2022 to over
90,000 in May 2024, the helpline has seen a steady increase in the number of
callers. It also incorporates call-backs for follow-up.
"This increase in engagement also underscores the importance
of continued investment and expansion of mental health initiatives to ensure
that everyone has access to the support they need," the ministry said.
"By linking existing mental health resources and establishing
a comprehensive digital network, Tele-MANAS has become an essential platform
for addressing the nation’s mental health needs," it added.
The ministry noted that providing teleservices to target
vulnerable populations represents "a significant milestone in India's ongoing
efforts to combat the mental health crisis".
The platform will also likely be integrated with initiatives like
e-Sanjeevani to further enhance accessibility and effectiveness, the ministry
said, noting that it will help address the rising mental health challenges in
the country.
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